AI-Service Excellence Suite - Let's get you started
Select a service excellence methodology below. This shapes your dashboard, KPIs, and dimensions. You can change it anytime in Settings.
You can change your methodology anytime in Settings
Real-time overview with Expectation and Perception values
โ Your morning briefing - Critical issues detected across service dimensions
Transparency into how your AI-powered quality system works
Our AI-powered AISES system follows a transparent, step-by-step process:
| Dimension | Data Points | Latest KPI | Trend | AI Status |
|---|
Systematic problem-solving with integrated quality tools
Start your first improvement project to systematically solve quality issues
Project details
Quality management tools integrated into AISES platform
Process Mapping & PRI
Map and analyze service delivery processes with swimlanes. Calculate Process Reliability Index (PRI) through audit compliance tracking.
Customer Feedback & AI Analysis
Analyze customer feedback with AI-powered insights. Track trust, competence, courtesy, credibility, and security perceptions with SERVQUAL methodology.
Empathy Dashboard & CEI
Map customer touchpoints and measure empathy across the journey. Track individualized attention, understanding, and emotional connections with SERVQUAL methodology.
IMI Dashboard & Maturity
Assess organizational innovation maturity with IMI (Improvement Maturity Index). Track idea management, continuous improvement culture, and innovation readiness.
CEI Enhanced v5
Track service failures and recovery effectiveness with CEI (Customer Experience Index). Monitor responsiveness, recovery rate, SLA compliance, and customer effort in real-time.
Skills Assessment & CCI
Map staff competencies across technical, quality, and soft skills. Calculate CCI (Competency Coverage Index), identify skill gaps, and generate training recommendations with visual heatmaps.
E&P Customer Surveys
TRUE SERVQUAL methodology with Expectation & Perception surveys. Collect customer E&P data for all 9 dimensions. Fully customizable, multi-language, with auto-push to dashboard. ISO 9001 compliant.
More Tools Coming Soon
SPC, Poka-Yoke, FMEA, 8D, PDCA...
Visual analysis and trends across all service dimensions
Track AISES Score month-over-month with automatic aggregation
Customize KPIs and Dimensions to fit your organization
Generate comprehensive reports from your AISES data
Create professional reports to share your Service Excellence progress
Coming Soon - Build your own custom reports with selected metrics and date ranges