Welcome to AISES

AI-Service Excellence Suite - Let's get you started

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Choose Your Methodology

Select a service excellence methodology below. This shapes your dashboard, KPIs, and dimensions. You can change it anytime in Settings.

You can change your methodology anytime in Settings

AISES Dashboard

Real-time overview with Expectation and Perception values

Last Updated: Never
Overall SES
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AISES Score
PRI
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Process Reliability Index
Avg E
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Avg P
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CEI
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Customer Experience Index
Avg E
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Avg P
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SCI
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Service Competence Index
Avg E
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Avg P
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IMI
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Improvement Maturity Index
Avg E
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Avg P
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9 Dimensions Performance Overview

Showing latest Expectation (E) and Perception (P) values

Dimension KPI Group Expectation (E) Perception (P) Gap (P-E) KPI % Status Data Pts Actions

๐Ÿšจ RED Alert Dashboard

โ˜• Your morning briefing - Critical issues detected across service dimensions

AI-Powered Alert Status
โœ… Monitoring
Last scan: just now
0
Critical
0
High Priority
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Medium
๐Ÿ”ด Critical
๐ŸŸ  High
๐ŸŸก Medium

๐Ÿค– AI Insights Hub

Transparency into how your AI-powered quality system works

AI System Status
โœ… Active & Monitoring
Last analysis: just now
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Data Points Analyzed
0
Insights Generated
94.2%
AI Confidence

๐Ÿง  How Your AI System Works

Our AI-powered AISES system follows a transparent, step-by-step process:

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1. Data Collection
Captures E & P values across all dimensions
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2. KPI Calculation
Computes (P/E) ร— 100 for each dimension
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3. Pattern Recognition
Identifies trends & anomalies in data
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4. Alert Generation
Creates RED alerts for issues
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5. Root Cause Analysis
Analyzes why problems occurred
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6. Recommendations
Generates actionable solutions

๐Ÿ› ๏ธ AI Technology Stack

๐Ÿ“Š Statistical Analysis Engine
Computes KPI scores, trends, and performance metrics in real-time
ACTIVE
๐ŸŽฏ Pattern Recognition
Identifies recurring issues and root causes automatically
ACTIVE
๐Ÿ“ˆ Trend Analysis
Tracks performance over time using linear regression
ACTIVE
๐Ÿ”” Anomaly Detection
Spots unusual patterns that deviate from baseline performance
ACTIVE
๐ŸŽ“ Predictive Recommendations
Suggests corrective actions based on SERVQUAL best practices
ACTIVE

๐Ÿ“Š What Data Feeds Your AI

SERVQUAL Dimensions
9
Data sources
Total Data Points
0
E & P measurements
Analysis Window
7
Days (rolling)
Update Frequency
Real-time
Continuous monitoring

๐ŸŽฏ AI Analysis by Dimension

Dimension Data Points Latest KPI Trend AI Status

๐ŸŽฏ Improvement Projects

Systematic problem-solving with integrated quality tools

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โœ… Complete
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Active Projects
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In progress
Completed
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Success rate: --
Avg Improvement
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KPI increase
Tools Used
9
Available tools
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No Projects Yet

Start your first improvement project to systematically solve quality issues

Project Name

Project details

Current KPI
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Target KPI
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Progress
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Days Elapsed
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Steps Complete
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Status
In Progress

๐Ÿค– AI-Recommended Workflow

๐Ÿ› ๏ธ Available Tools (Click to add to workflow)

๐Ÿ“Š Analysis Tools
๐Ÿ“Š Pareto Chart
๐ŸŽฏ FMEA
๐ŸŸ Fishbone
๐Ÿ“‰ Gap Analysis
๐ŸŽค VoC Analysis
๐Ÿ”ง Problem Solving
โ“ 5 Whys
๐ŸŽฏ 8D Method
๐Ÿ”„ PDCA Cycle
๐Ÿ“‹ A3 Report
๐Ÿ›ก๏ธ Prevention & Monitoring
๐Ÿ›ก๏ธ Poka-Yoke
๐Ÿ“ˆ SPC Chart
โœ“ Check Sheet
๐Ÿ”— S2S Analysis
๐Ÿ“ Measurement
๐ŸŒŸ NPS
๐Ÿ˜Š CSAT
โšก CES
๐ŸŽ Kano Model

๐Ÿ“ Activity Log

๐Ÿ› ๏ธ Tools Library

Quality management tools integrated into AISES platform

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Service Blueprint

Process Mapping & PRI

Map and analyze service delivery processes with swimlanes. Calculate Process Reliability Index (PRI) through audit compliance tracking.

Process Mapping PRI Calculation Audit Ready
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Assurance Dashboard

Customer Feedback & AI Analysis

Analyze customer feedback with AI-powered insights. Track trust, competence, courtesy, credibility, and security perceptions with SERVQUAL methodology.

SERVQUAL AI Analysis Sentiment
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Customer Journey Map

Empathy Dashboard & CEI

Map customer touchpoints and measure empathy across the journey. Track individualized attention, understanding, and emotional connections with SERVQUAL methodology.

Journey Mapping Empathy Index Touchpoints
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Innovation Readiness

IMI Dashboard & Maturity

Assess organizational innovation maturity with IMI (Improvement Maturity Index). Track idea management, continuous improvement culture, and innovation readiness.

IMI Score Maturity Level Idea Tracking
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Service Recovery Tracker

CEI Enhanced v5

Track service failures and recovery effectiveness with CEI (Customer Experience Index). Monitor responsiveness, recovery rate, SLA compliance, and customer effort in real-time.

CEI Tracking SLA Compliance Real-time
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Competency Matrix

Skills Assessment & CCI

Map staff competencies across technical, quality, and soft skills. Calculate CCI (Competency Coverage Index), identify skill gaps, and generate training recommendations with visual heatmaps.

CCI Score Gap Analysis Heatmap
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SERVQUAL Survey Manager

E&P Customer Surveys

TRUE SERVQUAL methodology with Expectation & Perception surveys. Collect customer E&P data for all 9 dimensions. Fully customizable, multi-language, with auto-push to dashboard. ISO 9001 compliant.

E&P Surveys 9 Dimensions Multi-Language
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More Tools Coming Soon

SPC, Poka-Yoke, FMEA, 8D, PDCA...

Analytics & Insights

Visual analysis and trends across all service dimensions

Radar Chart

AISES Speedometers

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PRI
Process Reliability
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CEI
Customer Experience
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OVERALL SES
AISES Score
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SCI
Service Competence
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IMI
Improvement Maturity

KPI Groups Performance

Dimensions Performance

Performance Trends Over Time

๐Ÿ“ˆ Monthly SES Trends

Track AISES Score month-over-month with automatic aggregation

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How Monthly SES is Calculated
The system automatically aggregates all data points within each month to calculate the average SES (AISES Score). Each month's score is the average of all 4 KPI scores for that period. This gives you a clear month-over-month performance trend.
Current Month
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Last Month
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Month-over-Month
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Change
6-Month Average
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Trend Performance

Monthly SES Trend

Monthly KPI Breakdown

Monthly Performance Summary

Aggregated monthly scores for all KPIs

Month SES PRI CEI SCI IMI Data Points Trend
No monthly data available yet. Add data points to your dimensions to see monthly trends.

System Settings

Customize KPIs and Dimensions to fit your organization

Current Methodology
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SERVQUAL Full Gap
EXPECTATION โ†’ PERFORMANCE โ†’ GAP โ†’ IMPROVE โ†’ MONITOR
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Important: Configuration Changes
Changes to KPIs and Dimensions will affect all charts and reports. Historical data for renamed/deleted dimensions will be preserved but may need remapping. Always export your data before making major changes.

KPI Groups

Dimensions