Service Excellence Workspace - Let's get you started
Select a service excellence framework below. This shapes your dashboard, KPIs, and dimensions. You can change it anytime in Settings.
You can change your framework anytime in Settings
Real-time performance overview
โ Your morning briefing - Critical issues detected across service dimensions
Transparency into how your AI-powered quality system works
Our AI-powered system follows a transparent, step-by-step process:
| Dimension | Data Points | Latest KPI | Trend | AI Status |
|---|
RED Alert identified issues โ Use Manufacturing workspace for DMAIC improvements
No improvement projects needed at this time.
When RED Alert detects low-scoring dimensions, improvement projects will appear here automatically.
Quality management tools integrated into AUREXIS platform
Process Mapping & PRI
Map and analyze service delivery processes with swimlanes. Calculate Process Reliability Index (PRI) through audit compliance tracking.
Customer Feedback & AI Analysis
Analyze customer feedback with AI-powered insights. Track trust, competence, courtesy, credibility, and security perceptions with current framework.
Empathy Dashboard & CEI
Map customer touchpoints and measure empathy across the journey. Track individualized attention, understanding, and emotional connections.
IMI Dashboard & Maturity
Assess organizational innovation maturity with IMI (Improvement Maturity Index). Track idea management, continuous improvement culture, and innovation readiness.
CEI Enhanced v5
Track service failures and recovery effectiveness with CEI (Customer Experience Index). Monitor responsiveness, recovery rate, SLA compliance, and customer effort in real-time.
Skills Assessment & CCI
Map staff competencies across technical, quality, and soft skills. Calculate CCI (Competency Coverage Index), identify skill gaps, and generate training recommendations with visual heatmaps.
E&P Customer Surveys
TRUE SERVQUAL framework with Expectation & Perception surveys. Collect customer E&P data for all 9 dimensions. Fully customizable, multi-language, with auto-push to dashboard. ISO 9001 compliant.
More Tools Coming Soon
SPC, Poka-Yoke, FMEA, 8D, PDCA...
Visual analysis and trends across all service dimensions
Track SES month-over-month with automatic aggregation
Customize KPIs and Dimensions to fit your organization
Import/export your assessment scores and survey responses
Populates all dimensions with sample Likert scores for testing
Create stunning Service Excellence reports with AI-powered insights